FAQs

FOLLOWING YOUR ORDER

 

You will receive an email from our courier company with the tracking number once the order has left the warehouse. Enter it on the tracking website to see its status:

 

https://www.mrw.es (Spain)

https://www.seur.com (Europe)

https://www.dhl.com (USA and rest of the world)

 

In case the tracking number does not work, try again within a few hours, since the system may take some time to update the most recent information.

If your order passes through customs, MCWATCHESCO. It does not take care of any additional expense that this entails.

 

DELIVERY TIME AND EXPENSES

 

The average delivery time is from the moment of payment.

If your order passes through a customs office, we are not responsible for the additional expenses that this entails.

The shipping is free to everyone.

 

Spain and Portugal

Express 24/48 working hours

FREE

Balearic Islands and Canary Islands

1-3 business days

 

FREE

Italy, France, Germany and the Netherlands

1-5 business days

FREE

Rest of Europe

1-5 business days

FREE

USA and Rest of the world

1-5 business days

FREE

  

* The time sent from our marketplace * Amazon is equal to our store.

 

INFORMATION ABOUT THE PRODUCT

 

WATCHES COLLECTIONS AND THEIR FUNCTIONS:

 

  • MCWATCHESCO. LOGAN: 43mm (diameter), 22mm (width strap)

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  • MCWATCHESCO. VINSON: 24mm (diameter), 10mm (width strap)

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CARE OF THE WATCHES

 

The water resistance of the MCWATCHESCO. LOGAN is 5ATM. This means that the watch is suitable for daily use and showering and swimming, but NOT for diving, snorkeling or water sports.

The resistance of the MCWATCHESCO. VINSON 3ATM. This means that the watch is suitable for daily use and can withstand drops of splash and rain but should avoid direct contact with water (showering, swimming, diving ...).

Damage caused by water is not covered by the 24 month warranty.

The warranty also does not cover defects and damages due to normal wear and tear.

To see more details about the warranty of the watches, you can consult the warranty and repair section.

 

CLOCK COMPONENTS AND MATERIALS

 

The MCWATCHESCO watches. They are manufactured in stainless steel. The watch's crystal is coated with sapphire, enhancing its resistance against bumps and scratches.

The warranty does not cover damage to the glass / glass.

To see more details about the warranty of the watches, you can consult the warranty and repair section.

 

MOVEMENT TYPE

 

All the parts of the MCWATCHESCO watch. They use a Japanese quartz mechanism.

 

ADJUSTMENT OF THE MEASUREMENT OF THE METAL STRAP

 

 

ajustar correa reloj MCWATCHESCO.

 

 

INTERCHANGEABLE STRAPS

 

The straps of MCWATCHESCO watches. they can interchange with each other. To do so, place the clock face down and look for the metal pin on the watch. The pin is the small metal bar that can be pressed into one end of the strap, near the box. Press the pin and remove the strap. To introduce the new belt, follow the same process in reverse.

 

WARRANTY AND REPAIR

 

CONTENT AND DURATION OF THE WARRANTY

 

The MCWATCHESCO watches. They are covered by a limited warranty against any manufacturing defect for a period of 24 months from the date of purchase. Manufacturing defects include the movement of the watch, indexes, dial and hands.


This guarantee will only be valid when it is sent with the proof of purchase (indicating the date of purchase, model and name of the distributor) together with the defective product during the period covered by the guarantee. MCWATCHESCO. reserves the right not to offer the free guarantee service if the indicated documents are not presented or if the information they contain is incomplete or illegible. If returned within the warranty period, MCWATCHESCO. You agree to repair or replace the defective watch or any of its parts at no additional cost. This guarantee does not cover transport costs.


Once the warranty expires, repairs will be subject to a service charge.

 

LIMITATIONS OF THE WARRANTY

 

This guarantee does not cover any of the following assumptions:

  1. Defects and damages due to loss, theft, fire, water or natural catastrophe
  2. Failure or damage caused by improper use, carelessness (bumping, crushing, dents, breaking glass ...) or accidents
  3. Defects and damages due to normal wear and tear
  4. Expendable material (components that are expected to require periodic replacement during the life of the product, such as batteries)

    DURATION OF THE CLOCK BATTERY

     

    The batteries installed in our watches are expected to last between 2 to 3 years depending on external factors such as, but not limited to: outside temperature, humidity, air pressure, etc.



    RETURNS & EXCHANGES

     

    * The exchange and refund policy only applies to products purchased through our official website.

     

    CHANGE OF DELIVERY ADDRESS

     

    If you would like to make a change to the delivery address, please contact us at support@mcwatchesco.com and we will do our best to help you.

    In case we can not make the change in the address because the package has already been sent, we will have to contact our delivery service. Keep in mind that this process may delay the delivery time.

     

    DEFECTIVE PRODUCT

     

    In the case of a defective product, you must contact support@mcwatchesco.com within 14 days of receiving the order and send us an image where the damage is clearly shown, and we will try to verify that the product is really defective.

    In case you have to send the product to the warehouse, MCWATCHESCO. will take care of the shipping costs. At the same moment that it is verified that said product is defective, the refund or change will be made to the affected user.

     

    WRONG ORDER

     

    If you receive an order that does not correspond to what you bought, you must contact support@mcwatchesco.com within 14 days of receiving the order and send us an image showing everything you have received with their respective references in the box and proof of payment and shipping. We will give you a solution once the content is verified.

    In case you have to send the product to the warehouse, MCWATCHESCO. will take care of the shipping costs. At the same moment in which it is verified that said order was erroneous, the refund or change will be made to the affected user.

    The product must not have been used and must be in its original box with the cover and any label that will accompany it.


    CHANGES OR RETURNS OF THE ORDER

     

    To make changes or returns, you must send the product back to the offices of MCWATCHESCO. The term for any change or return is 14 days from the receipt of the order. The product must not have been used and must be in its original box with the cover and any label that will accompany it. The cost of the return will be borne by the customer.

    Contact us via email support@mcwatchesco.com to receive further instructions on how to return.


    DEADLINE FOR REIMBURSEMENT RECEIPT

     

    Once the package has been returned to our offices, it is processed before proceeding to the approval of said return. The product must be sent to our offices within 14 days of receiving the order, must not have been used and must be in its original box with the cover and any label that will accompany it.

    If your return is approved, a full refund of the price of the merchandise will be issued within 7 business days and you will be notified by mail of the transaction. Once the refund is issued, you can wait for it to be effective in a period of 5-10 business days.


    PAYMENT AND SECURITY

     

    PAYMENT METHODS

     

    Credit cards: VISA, MasterCard

    Debit cards: VISA, MasterCard

    Paypal

    Cryptocurrency: Bitcoin, Bitcoin Cash, Ethereum, Litecoin and USD Coin.


    CONFIRMATION OF PAYMENT AND ORDER

     

    The total amount of your order will be withdrawn from your bank account when the order and payment have been processed and approved. In the event that no payment has been received after sending the order, MCWATCHESCO. You can cancel your order automatically and without notification.


    You will receive an email as soon as your order leaves the store to the email address that you have given us when making the purchase. If for any reason you have not received any email, check your spam folder. You can also write to support@mcwatchesco.com with the details of your order.

     

    REJECTED PAYMENTS

     

    The three most common reasons why a payment is being rejected by our payment system are the following:

    • Insufficient funds. Make sure there are enough funds in the account to make the purchase.
    • The credit card was not issued from the country where you are currently located. Make sure that the credit card you are using is issued from the same country in the same country that you are making the purchase.
    • Your bank is blocking online payment for security reasons. Get in touch with your bank and make sure that the payment is not being blocked.

       

      SECURITY OF PAYMENT INFORMATION

       

      All transactions are managed directly by our payment service provider, Shopify, with secure encryption and strict banking rules.

      Your card details are sent directly to the bank and can not be read or accessed by anyone other than your bank, including MCWATCHESCO.

       

      APPLICATION OF THE DISCOUNT

       The discounts we offer are only valid for orders placed on our official website, and are only valid for a limited amount of time.

      If you have requested a discount code in the purchase process but it has not been applied, check that the code was valid when you made the purchase. If you have applied a valid code but it has not been made effective, write to us at support@mcwatchesco.com.

       


      TRANSFER PAYMENT

       

      At the moment it is not possible to make payments through transfer, but you can make the payment by debit card, credit or through Paypal.

       

      OTHER QUESTIONS

       

      I WANT TO BE A DISTRIBUTOR OF MCWATCHESCO.

       

      Excellent! Send us an official request through our contact form. Make sure to include any information that you consider relevant.

       

      I WANT TO COLLABORATE WITH MCWATCHESCO.

       

      If you are an influential person in social networks or a company that fits with our image, we would love to receive your collaboration proposal! Send us an official request through our contact form.

       

      I WANT TO WORK AT MCWATCHESCO.

      There are great opportunities for growth at MCWATCHESCO., And we look for people who love challenges and are ambitious with their goals.

      You can send us your CV and cover letter to the email support@mcwatchesco.com and we will take it into account for the selection processes to cover new positions.

       

      ANY DOUBT MORE?

       

      You can contact us using the Contact link in the footer of the web, or send us an email directly to support@mcwatchesco.com, we will respond as soon as possible!